Refund and Return Policy

At Paz Lashes Esthetic, we are committed to your complete satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

Timeframe for requesting a return

• You have up to 30 calendar days from the date of receipt of the product to request a return or refund.

2. Conditions for returns

• Products must be in their original condition, unused, unopened, and in their original packaging.

• Returns are only accepted for defective products, products damaged during shipping, or incorrect products (e.g., a product different from the one ordered).

• Products that have been opened, used, or damaged by the customer cannot be returned, except in cases of defective or damaged products.

3. Procedure for returning a product

• Contact our customer service team at pazlashes.com to initiate the return process.

• Provide your order number, a description of the problem, and photographs of the product (if applicable).

• We will provide you with instructions on how to send the product back.

4. Shipping costs

• If the return is for a defective product, damaged during shipping, or a shipping error, we will cover the shipping costs.

• If the return is for other reasons, the customer will be responsible for the return shipping costs.

5. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of the refund.

• If approved, the refund will be made to the original payment method within 7-10 business days.

• Refunds do not include the initial shipping costs unless the return is due to an error on our part.

6. Sale or promotional items

• Sale or promotional items are considered final sales and are not eligible for refunds or returns, except in cases of defects or damage.

Need help?

Contact us at pazlashes@gmail.com for questions related to refunds and returns.